Welcome to Hulmara! As a company that boasts a diverse stock of home decor products based in China, we are committed to ensuring premium quality in every piece. Delve into our Terms of Sale before proceeding with your order.
1. Ordering:
- Our website is primed for accepting orders 24/7.
- Upon order completion, you'll receive an email detailing your selections. Should you spot any inaccuracies, notify us immediately.
2. Payment:
- Our payment gateways include all major credit cards and PayPal.
- Only after full payment is received will we process and dispatch your order.
3. Shipping:
- At Hulmara, every customer benefits from free shipping.
- Once your payment is confirmed, expect your order to be processed and shipped out within 1-5 business days.
- For U.S. deliveries, the window is between 7-21 business days. International orders may require up to 21 business days. If a package remains undelivered for 90 days, it's deemed lost and a refund is automatically processed.
4. Returns, Refunds, and Cancellations:
- We aspire for 100% customer satisfaction. If an item doesn't resonate with you, it can be returned within 30 days from the delivery date. Ensure the item remains untouched, unwashed, and in its original state.
- For order cancellations, please contact us at your earliest convenience ( 48hours after purchase). If it's yet to be shipped, a full refund will be initiated. However, if the order's already en route, our return policy applies.
- For a comprehensive understanding of our return and refund protocols, including conditions and procedures, kindly refer to our dedicated policy.
5. Customer Service:
- We're dedicated to offering top-notch customer service. For any questions or concerns tied to your order, get in touch with us at contact@hulmara.com. A response will be provided within 24-48 hours.
Thank you for choosing Hulmara! We're excited to adorn your spaces with our premium quality decor products.
